Refund policy

Returns: All goods which have been used by the purchaser will have been accepted by the purchaser and therefore cannot be returned or exchanged. Tailor-made or personalised items cannot be returned unless faulty. Similarly any claim in respect of faults in the goods supplied, where the claim has not been made within 14 days of receipt, will be dealt with on the basis that the goods have been accepted by the purchaser, and therefore cannot be rejected. No items will be accepted for return after 14 days. You must contact Collins Cycle Works via bags@collinscycleworks.uk (providing your Order Number, and the nature of the fault/damage) for instructions on returning the faulty items. A full refund will be made for the return of faulty items, if a claim has been made in accordance with our Terms & Conditions.

Personal Customers only: Should you be dissatisfied with your purchase for any reason, you may return it within 14 days of receipt, for a refund or exchange. You must return the goods in unused and undamaged condition together with the original packaging and a return note, including your order number and customers details : Collins Cycle Works, 7 Maple Close, Kinver, South Staffordshire, DY7 6BT.
Return shipping costs are the responsibility of the customer unless the goods are deemed faulty. And to guarantee safe delivery a tracked and signed delivery is recommended.
Any payment already made will be refunded on receipt of the goods (less any return Shipping Costs, if applicable. This will be no more than that already charged for shipping the order).
Successful refund applications will be made within 7 working days to the card or Bank account used to make the purchase.