Refund policy

Returns: 

1. Change of mind. 

• Item(s) must be unused and in original condition. All goods which have been used by the purchaser will have been accepted by the purchaser and therefore cannot be returned or exchanged.
• Tailor-made or personalised items cannot be returned unless faulty.
• Refund covers the cost of the item(s) only — original included shipping and transaction fees are non-refundable.
• The customer covers any return shipping.
  
• Email me via bags@collinscycleworks.uk with your order number and the reason for return before sending anything back.
• A full refund will be made for the return of faulty items, if a claim has been made in accordance with our Terms & Conditions.

2. Incorrect or faulty item.

• Item(s) received that are incorrect or faulty, can be exchanged for the correct item.
  
• Return shipping will either be pre-supplied or reimbursed within 7 days of receiving the returned item(s).
• Email me via bags@collinscycleworks.uk with your order number and the reason for return before sending anything back.

3. EU Right to withdraw.

If you are based in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason. Please Note: Tailor-made or personalised items cannot be returned unless faulty.

To exercise your right of withdrawal:

• Log in to your account and go to My Orders to submit a return or cancellation request.
• Requests must be made within 14 days of receiving the last item in your order.
• Once your request is submitted, you have a further 14 days to return the items to us
• We will issue your refund within 14 days of receiving the returned items

Return Address: Unit G, Maylite Business Centre, Berrow Green Rd, Martley, WR6 6PQ, UK

Return Shipping: Return shipping is paid for by the customer. Please use a tracked service to ensure safe delivery. Collins Cycle Works cannot be held responsible for any lost packages.